Faq

Frequently Asked Questions

How long does it take for an order to be delivered?
It usually takes 1-3 working days for your order to be processed successfully. The average delivery time within Germany is 4-9 working days.

Where will my order be delivered?
Orders are normally delivered within the expected delivery time. However, delays may occur. If you have not received your order within 3 working days after the original delivery time, please contact us at hello@masonandfinch.com.

How much are the shipping costs?
Shipping is free on every order.

What payment methods do you accept?
Mason and Finch offers secure payment options. We use the most common payment providers in Germany:

• Visa, MasterCard, Maestro

• American Express

• Google Pay / Apple Pay / Shop Pay

• Union Pay

What should I do if my package is damaged?
Please contact our customer service immediately at hello@masonandfinch.com. Take photos of the damage and attach them to the form. Do not return the item without sending photos first. This way, we can find the best solution for you.

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